“Yes” was my favorite word at my first, post-college career job. When you’re young and eager it is in your best interest to be a “yes” person.
I thought it would help me get ahead, so I said yes to every reasonable request from my boss and the absurd ones too.
I was in the high-end, luxury hotel business, so “yes” was expected. That is because the customer is always right. And yes, I did acquiesce to every client request as well.
“The customer is always right” has likely led throngs of “people pleasers” like me to forego the respect and power that one should start to amass in their career and for which you reap the rewards down the road.
It truly does matter how we show up and communicate in competitive situations — and by competitive I’m referring to everyday business life. Let’s look at that through the lens of assertiveness.
If you’ve been working or running a company for any length of time,...
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