What to Expect

 A Robust Curriculum | Redefining Existing Relationships | Behavioral Standard

Live Virtual Training

Single-day training program

Step 1: Pre-work: Introduction to the training program

  • Pre-work to be delivered to participants 5-days prior to the training date.
  • Pre-work delivered via video and audio transcript.
  • Participants may ask questions 3 to 5 days prior to the training date.

 Step 2:  Live online training session – duration 3-hours

 Step 3: Clubhouse live session follow-up - date + time to be determined

 

 

Training Outline 

Self-Awareness and Emotional Intelligence

Establishing Executive Presence

Communicating your Ideas with Impact and Influence

Creating a Leadership Presence and Personal Brand in Remote and Hybrid Work Environments

Managing Difficult Conversations

The Interpersonal Skills you Absolutely Need to Succeed

 

A Future-Paced State of Mind

Practical, actionable strategies to build cohesive connections and mutually respectful relationships, setting the stage for impactful initiatives serving the participant's workplaces, and external alliances.

 The program will emphasize:

  • How self-awareness and emotional intelligence are at the core of successful relationship building
  • Managing perceptions and pre-judgments
  • The value of putting the needs of others ahead of your own.
  • Language and tools that will help improve your self-image and impact
  • Strategies to improve employee retention and attract top talent
  • How to graciously give and accept criticism

 

Boston's Future Leaders

Effective Communication Training

A learning and development program for internal and external leadership roles. We will guide you in transforming business relationships through the power of high-touch communication.

The Competitive Advantage

Personal Behavioral Standards

Altruism 

Collaboration + Camaraderie

A Mission, Vision + Values Worth Sharing

 

Susan works with teams in the following capacities:

 

SPEAK THE SAME LANGUAGE—TEAM WORKSHOPS

Drawing on decades of experience, Susan custom-crafts seminars to share concepts and best practices that improve trust and achieve goals. It takes a great team to deliver a remarkable customer experience, and Susan’s no-nonsense and time-tested approach will help your team develop the skills needed to win.

Team workshops are appropriate for employees at all levels. The sessions are conducted in customizable group sizes and time increments. Each program is tailored to your team’s specific needs and challenges.

 

CONSULTING - DRIVING CHANGE FROM THE INSIDE-OUT

For clients looking for a more in-depth leadership and culture initiative, Susan partners with a few select organizations on a long-term basis. Training programs are rarely sufficient to drive change if your organizational culture and structure cannot support your desired end-goal. For that reason, Susan designs consulting engagements to address the structural, cultural, and operational challenges that could otherwise be obstacles in achieving your goals.

Beginning with a discovery phase, Susan works with key stakeholders to understand organizational dynamics and leadership influence on operations.  Her bespoke solutions will aid your already-great team in combating the challenges that would prevent your company from moving to the next level.

 

WORKPLACE COACHING

Some flowers require more time to blossom. Susan works individually and with small groups to equip people with the tools, knowledge, and opportunities they need to fully develop themselves to be effective in their commitment to the company and their work.

Coaching is deeply motivational and teaches strategies and tactics that ensure tangible improvements happen. It inspires employees to reach specified goals while promoting creativity, breakthrough performance and resilience, giving organizations a competitive edge and an effective way to flow and operate within an environment of continuous change.